How do I open an account?

Visit any branch with a valid photo ID and proof of address. Our team will help you choose an account and complete the forms. Some accounts require a minimum opening deposit.

How do I register or reset my online banking?

On the login page, select register or forgot password and follow the steps. You will verify your identity using your registered phone or email. For help, contact support.

What should I do if my card is lost or stolen?

Block it immediately via online banking or by calling our hotline. We will issue a replacement after verification. Review your recent transactions and report any you do not recognize.

How do I send or receive an international transfer?

Provide your account name, number, bank name, and SWIFT code to the sender. To send, visit a branch or use online banking with the recipient’s details and SWIFT code. Fees and exchange rates apply.

How can I check my balance and get statements?

Use online or mobile banking, visit an ATM, or ask at a branch. You can download statements online or request stamped copies at a branch.

How do I dispute a transaction?

Contact us as soon as you notice an issue. Share the date, amount, and merchant or recipient. We will investigate and update you on the outcome.