Services Information

This information is current as of: 17 December 2023
Last updated: 17 December 2023
After continued assessment of the current situation with our various stakeholders (and in particular the needs of our clients), and receipt of guidance from the central bank, DAB, we provide you with the current update regarding our services:
Branches
Branches continue to operate with limited services, subject to availability of cash notes, and in accordance with the limits set by the Central Bank DAB. (full list and addresses is included below).
Corporate Clients
Domestic Transfers - being processed.
Withdrawals – limited to up to 10% of balances, or USD 200,000 per month maximum. However this limit does not apply to below conditions:
- Fresh / new cash deposits
- Electronic fund received by an NGO for humanitarian aid purposes
- Electronic fund received against export of goods from Afghanistan
Cash withdrawals in provinces are subject to the above limit and availability of cash notes in each province.
Outgoing international transfers – DAB has now directed banks to resume processing of outgoing international transfers to corporate customers, subject pre-approval by DAB, and with the below summarized restrictions:
- International outgoing transfers must be for payment of the purchase of the below items (to be evidenced by applicable documents including ACCDs):
  - Food
  - Medicine
  - Fuel (including gas)
  - Hygiene items
  - Electricity
  - Raw material and spare parts for manufacturing
  - Transportation and communication
  - System maintenance
  - Other payments deemed necessary by DAB
- Payments can only be for up to 25% of existing account balances
- If 25% limit of balances is reached with outgoing transfers, no further withdrawals will be allowed
- Limit of 25% does not apply to fresh deposits in cash
- Corporates can not send transfers to individual accounts and vice-versa
In addition, transfers will be subject to pre-approval by our international correspondent banks, which has proved to be long, and with criteria which is more restrictive than the one from the Central Bank.

Incoming international transfers – these are being processed subject to internal processed of our international correspondent banks.
Individual Clients
DAB Withdrawal Limits for Non Payroll Accounts:
The below limits set by DAB continue to be in force only for non payroll accounts. The payroll accounts are exempted from this limitation. Payroll account holders can withdraw their salaries regardless of any limit.

US Dollars: USD 2,000 per customer per week
Afghanis: AFN 150,000 per customer per week
Other currencies: Equivalent of USD 2,000 per customer per week, or up to the equivalent of USD 6,000 per month.
Alternatively, withdrawals of up to USD 6,000 or AFN 500,000 are allowed, but only once per month.

Cash withdrawals in provinces are subject to the above limit and availability of cash notes in each province.
Above limit does not apply to fresh / new cash deposits – those can be withdrawn in full.
Domestic transfers are being processed.
Outgoing international transfers – currently not allowed by DAB.
Incoming international transfers – these are being processed subject to internal processed of our international correspondent banks.
As previously stated, our intention is to return to full operations as soon as possible, but there are likely to remain constraints on our ability to do this in the short term.
We once again thank our clients and business partners for your continued patience and understanding during this period of reduced services.
Branches that are currently open:

AIB Branch	Address
AIB Head Office Branch	Kabul, Afghanistan
AIB Shahr-e-Naw Branch	Kabul,Afghanistan
Sarai Shahzada Branch	Kabul ,Afghanistan
Mirwais Maidan Branch	Kabul, Afghanistan
Taimani Branch	Kabul, Afghanistan
Karte Naw Branch	Kabul, Afghanistan
Pole Charkhi Branch	Kabul, Afghanistan
Daudzai Center Branch	Kabul, Afghanistan
Karte Sah Branch	Kabul, Afghanistan
Wazir Akbar Khan Branch	Kabul, Afghanistan
UNOCA Branch	Kabul, Afghanistan
AIB Mazar Main Branch	Mazar-e-Sharif, Afghanistan
AIB Kandahar Branch	Kandahar - Afghanistan
AIB Jalalabad Branch	Jalalabad, Afghanistan
AIB Herat Main Branch	Herat, Afghanistan

Find up-to-date information on the bank’s services and branches.